KEY RESPONSIBILITIES

- Supervise and support Front Desk Agents during assigned shifts.

- Lead by example and maintain a qualified, welcoming Front Desk environment.

- Complete and oversee accurate guest check-ins, check-outs, room assignments, and guest requests.

- Maintain accurate guest, reservation, payment, and vehicle information.

- Monitor arrivals, departures, room availability, VIPs, special requests, and room status.

· Monitor room availability and room rates. Make adjustments when needed to maximize room revenue

- Handle guest complaints and resolve issues professionally and within established guidelines.

- Assist with employee training, coaching, shift coverage, sick calls & performance concerns.

- Ensure proper shift balancing procedures.

- Coordinate with Housekeeping, Maintenance, Security, Restaurant, Reservations, Sales, and Management.

- Ensure parking tags, keys, breakfast information,



and other guest materials are properly issued and explained.

- Monitor and correct reservation, billing, and Stayntouch discrepancies.

- Complete required reports, logs, incident documentation, and shift notes.

- Follow and enforce hotel safety, security, emergency, and guest privacy procedures.

- Ensure Front Desk employees follow established hotel standards and procedures.

- Assist the Front Office Manager with departmental projects, procedures, and operational improvements.

- Maintain knowledge of hotel services, amenities, rates, packages, and local attractions.

Pay: $45,000.00-$50,000.00 per year

Experience

- Customer service: 1 year (preferred)

- Supervising: 2 years (preferred)

- Hotel: 1 year (preferred)

Language

- English (preferred)

Work Location: In person

📌 Assistant Front Desk Manager (Niagara Falls)
🏢 Vittoria Hotel u0026 Suites
📍 Niagara Falls