Job Posting: Manager, Operations Where YOU work, makes a difference. Are YOU our next Manager, Operations? Accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned. Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment. Ensure that standards for technical efficiency, quality control and government regulations are met.

Contract Full

Time (18 months) Shift: Afternoon shift- Monday to Friday; Work Style: In office Manage Dynacare’s logistics and transportation including onboarding new clients and customers Build direct reports’ capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments Develop and execute a 3 to 12 month business plan that is in line with the organization’s objectives for Dynacare’s growth and operational excellence Interact with customers and clients regarding re-issues resolution Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources Develop and nurture a culture of safety,



quality, service, performance, innovation, adaptability and fair treatment of direct reports Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community Recommend customer service and logistics policies, standards and practices to immediate manager Advanced understanding of Warehouse and Distribution processes (including GPS and related technologies)and methodologies to drive and improve the business cycle Possess proven customer service/customer interaction skills and selling aptitude Understand how to manage, mentor, train and coach personnel Understand issues that drive the business and how to effectively support the business to enhance growth Knowledge about Highway Traffic and Safety Act and how it affects a national logistics network General knowledge of medical laboratory operations Experience in providing on-going leadership to ensure full implementation and follow through of strategic plan Proficiency in MS Office suite (Word, Excel) and other computer programs like Arc Logistics Ability to schedule personnel for daily operations as well as scheduling for vacations Capacity to complete and implement 3 to 12 month business plan Ability to conduct saving/cost opportunity analysis and budget monitoring Ability to manage multiple ongoing projects from initial solution design through implementation Proficient in applying effective performance management and managerial leadership skills Ability to support and collaborate with cross-functional teams within the organization for continuous improvement Normal office/medical laboratory environment Some travel may be required Medical laboratory environment At Dynacare, we’re proud to hire the best people. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

📌 Assistant to Operations Manager - Full Time (Brampton)
🏢 Dynacare
📍 Brampton