The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Encourage and support team members to reach their full potential. Support and train associates to deliver exceptional guest service and resolve concerns proactively Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers Assist with front office operations, revenue strategies, and inventory management Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team Ensure compliance with safety programs, emergency procedures, audits,



and corporate policies Assist in developing and managing departmental budgets and financial objectives Partner with the Guest Service Manager to drive service culture and operational excellence Previous hotel front office or guest services supervisory/management experience Solid knowledge of guest service standards, recovery planning, and associate training Ability to analyze guest satisfaction data and implement improvement strategies Familiarity with HR compliance, safety programs, and hotel systems Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN!

- We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Status: Full-Time

📌 Asst Front Desk Manager CAN (Edmonton)
🏢 Concord Hospitality Brand
📍 Edmonton