Location: North Dumfries / Cambridge Region, ON

Job Type: Full-Time

About Us

We are a busy and reputable automotive repair facility dedicated to providing top-tier service and honest, reliable repairs to our community. Our team prides itself on strong customer relationships, technical excellence, and a collaborative work environment. We are currently looking for a motivated and organized Automotive Service Advisor to act as the primary link between our customers and our expert service technicians.

Role Overview

As our Automotive Service Advisor, you will be the face and voice of our shop. You will greet customers, listen to their vehicle concerns, coordinate service schedules, and translate technical mechanical findings into clear, easy-to-understand explanations for our clients. Your goal is to ensure every customer receives exceptional care while maintaining an efficient workflow in the shop.

Key Responsibilities

Greet customers warmly as they arrive, listen carefully to their repair and maintenance concerns, and document vehicle symptoms accurately.

Prepare clear, accurate, and detailed repair estimates and work orders using our shop management software.

Communicate proactively with customers via phone, text, or email to provide status updates, explain required services, and secure repair approvals.

Liaise closely with technicians and the shop foreman to monitor repair progress, parts delivery, and completion times.

Manage scheduling for appointments, loaner vehicles, and bay utilization to optimize daily shop efficiency.





Review final invoices with customers upon pickup, explain completed work and warranty details, and process payments professionally.

Maintain a clean, organized, and welcoming reception and customer waiting area.

Qualifications and Requirements

Minimum 2 years of experience working in an automotive service advisor or customer service role within the automotive industry.

Solid working knowledge of automotive systems, parts, and general repair procedures.

Familiarity with shop management software (e.g., Mitchell 1, Protractor, or Shop-Ware) is considered a strong asset.

Exceptional verbal and written communication skills with a proven ability to handle difficult conversations or customer inquiries with patience and empathy.

Valid Ontario driver's licence with a clean abstract and the ability to drive both manual and automatic vehicles.

Strong organizational skills and the ability to multitask in a fast-paced environment.

What We Offer

Competitive hourly wage or salary commensurate with experience, plus performance-based incentives.

Comprehensive health and dental perks package.

Ongoing paid training and professional development opportunities.

A supportive, team-oriented shop culture with regular hours.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience in the automotive repair sector.

Pay: $39,033.26-$62,000.00 per year

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Automotive Service Advisor (Ayr)
🏢 Gervais Tire u0026 Auto
📍 Ayr