Join our team as a Bilingual API Support Analyst, handling L2/L3 production support for API applications in both English and French. Your expertise will drive effective vendor integration and timely issue resolution. We are looking for a skilled candidate with experience in L2/L3 production support and API troubleshooting.

This role entails resolving production incidents and coordinating with external vendors efficiently. Your bilingual abilities in both English and French will be essential for communication within the team and with external partners. Key Responsibilities:

- Provide L2/L3 support for API-based applications
- Troubleshoot and resolve integration issues promptly
- Coordinate with external vendors during incidents
- Conduct request/response analysis for APIs
- Ensure timely resolution of production incidents Requirements:
- Experience in L2/L3 production support
- Robust understanding of REST/SOAP APIs
- Bilingual in English and French
- Proficiency in authentication and API troubleshooting
- Experience with vendor API integrations Utilize your bilingual skills and API knowledge as an integral part of our support team.

📌 Bilingual API Support Analyst Role (Toronto)
🏢 Viva Tech Solutions
📍 Toronto