Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.

Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Expert(e)opérationnel(le) du service à la clientèle I Spécialistebilinguedusoutienà la clientèle I –Médical(Français/Anglais)[ Lieu : Bureau de Toronto (75, avenue Eglinton Est) –Présentielpendant les 90 premiersjours,puismodehybride. Permanent, temps plein.

Avec plus de 500 000employésà travers le monde, nousavonsdéveloppéunmodèlede travailhybrideefficaceetresponsable,combinantletélétravailet le travail sur site. Inclusion – Chacun asaplace etcontribueànotresuccèscollectif. ecuneprime de performancepouvantatteindre 5 % selonl’atteintedesobjectifsde performance (KPI). Lamaîtrisedu français et del’anglaisestessentielleafindeservirnotreclientèlebilinguepartoutau Canada.

Offrirunsoutienà la clientèlemulticanal(téléphone,clavardageetcourriel). Excellentescompétencesencommunicationoraleetécriteen français et anglais . Maîtrisede base dessystèmesCRMainsiquede Microsoft OfficeouGoogle Workspace.

Expérienceensoutienomnicanal(téléphone,courrieletclavardagesimultanément). Formation continueadaptéeàvotreexpérienceet àvoscompétences. les 90 premiersjours seront effectués sur site. Diversité,équitéet inclusion Nous nefaisons une discrimination fondées url identité ou expression de genre, l’orientation sexuelle, la race, la religion, l’âge, l’origine nationale, la citoyenneté, le handicap, la grosse, l’état d’ancien combattant etc.

TPaccueilleet encourage les candidatures despersonnesensituation de handicap.

Bilingual

FrenchCustomer Support SpecialistI- Medical Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid Contract: Regular, Full-time Education: High School or secondary school diploma (or equivalent) Travel Requirements:



TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,the developmentof an efficient and responsible hybrid organization, combining work-from-home and in office solutions, with around 50% of employees now workingremotely. Wealso provide services in 300 languages and dialects.

Flexible - We believe in results Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets An idealaBilingual FrenchCustomer Support SpecialistI,you will be supporting a supplier servicing dental offices with home care products needsa strong foundationin process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuringaccurateorder processing,timelysupport, and a consistent, positive customer experience whilemaintaining smooth day-to-day operations. Build andmaintainstrong customer relationships with dental offices Process customer orders and manage order entry workflows Take payments and support billing inquiries Maintain CRM documentation of all interactions Provide telephony and omnichannel customer support (voice/chat/email) SupportProShopnavigation and basic site troubleshooting Manage auto-shipments and recurring orders Act proactively to improve customer experience and drive retention High school diploma or equivalent (post-secondary education preferred). ~1–2+ years of customer service or contact center experience. ~ Solid verbal and written communication skills with professional phone etiquette. ~ Basicproficiencyin CRM systems and Microsoft Office / Google Suite. ~ Ability to accurately process orders, payments, and customer requests. ~ Ability to multitask across voice, chat, and email channels. ~ Flexible availability and strong attendance reliability.

Experience in order entry, billing, or product support environments Familiarity with omnichannel support (chat/email/voice simultaneously).



Basic understanding of dental terminology or dental office workflows.

Experience supporting e-commerce platforms or online ordering tools Prior experience in healthcare, dental, or medical administration settings Established career path supported by self-assessments, virtual training, and guided curriculum thatallowsfor vertical and horizontal growth through multiple lines of business. Paid training, 2weeks’ vacationleave. Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Fixed schedule Monday to Friday, 9hrsshift from 9 AM to 6 PM. Candidates are advised to be within travel distance from our primary locations: Hybrid setup,the first90 dayswill be on-site.

Diversity, Equity & Inclusion We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.We take steps designed to help ensure that our use of AI tools isappropriate, fair, and consistent with applicable privacy, human rights, and employment laws. Teleperformance welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. #

📌 BilingualB Customer Support Specialist I - Medical (Toronto)
🏢 Teleperformance Spain
📍 Toronto