Elevate your career as a Bilingual Client Services Analyst with Citigroup in Toronto. This hybrid role focuses on client issue resolution, coaching, and enhancing customer service effectiveness. As an Intermediate Analyst, you will manage a portfolio of high-profile clients, ensuring their queries are handled swiftly and professionally.

Your responsibilities include coaching team members, informing clients about ongoing market issues, and advocating for process improvements. Regular interaction and feedback provide an opportunity to enhance client experiences significantly. Key Responsibilities:

- Manage high-profile client portfolios with timely resolutions
- Coach team members and escalate issues when necessary
- Maintain regular communication to understand client needs
- Prepare audits and capacity planning tasks
- Implement process improvements for enhanced client experience

Requirements:

- 2-5 years of customer service experience
- Fluency in French and English, written and verbal
- Solid project management and organizational skills
- Proven analytical and investigative abilities
- Bachelor's degree or equivalent experience

Utilize your bilingual skills to enhance client relationships at Citigroup in Toronto.

📌 Bilingual Client Services Analyst in Toronto
🏢 Citibank (Switzerland
📍 Toronto