Description

What to Expect

- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured

What You Bring

- Bilingualism Required (must be fluent in English and French)
- Minimum Secondary school diploma




- Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- Be an excellent communicator and comfortable with various computer applications
- An ability to use CDS and Guidewire would be an asset
- Experience in Customer Service and/or experience working in an inbound call center would be an asset.
- No insurance industry experience required
- Your shift will be scheduled between 8:00AM and 4:30PM EST

Salary Range: $49,300 - $82,100

📌 Bilingual Customer Care Associate, Sharing Economy (Canada)
🏢 Definity
📍 Canada