Build Your Career with Turf Care Products Canada Join the Turf Care team and become part of an award-winning organization where you can learn, grow, and build a rewarding career. For over 50 years, Turf Care Products Canada has been a leading distributor of premium turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our success has been built on strong relationships, exceptional customer service, and the dedication of our team.

We are committed to supporting the growth and development of our employees while fostering a collaborative and engaging workplace culture.

Turf Care Products

Canada is seeking a highly motivated and customer-focused Customer Service & Parts Representative to join our growing team. This is a fully bilingual role requiring fluency in both French and English to support our customers. In this role, you will be responsible for providing exceptional customer service, processing orders and inquiries, and supporting customers with product and parts information in a fast-paced environment.

The ideal candidate is organized, professional, and thrives in a high-volume customer support setting. Provide professional customer service and support to both French and English speaking customers Process quotes, orders, returns, and customer transactions within the ERP system Proactively communicate order status, availability, and shipping updates to customers Handle a high volume of inbound and outbound customer interactions while maintaining professionalism and accuracy Make outbound calls to support sales initiatives and strengthen customer relationships Research and provide technical product information using vendor websites, manuals,



and schematic software Assist customers with navigating online tools, product resources, and manuals Work closely with internal departments including sales, service, shipping, and purchasing to ensure a positive customer experience Represent customer feedback professionally and contribute to continuous improvement initiatives Fully bilingual in French and English (spoken and written) Minimum 3 years of customer service, inside sales, parts, or related experience within a medium-sized business environment Professional, patient, and customer-focused approach Proficiency with Microsoft Office, including Excel Experience working with ERP systems considered an asset Previous parts industry or mechanical experience considered an asset Post-secondary education in business, customer service, or a related field preferred Competitive compensation package with a base salary, along with a company performance bonus. Comprehensive benefits package, including health and dental insurance, a Health Care Spending Account, RSP matching, and a Health and Wellness Reimbursement program.

Ongoing training and professional development opportunities to enhance your skills and advance your career. If you're passionate about delivering exceptional customer service, enjoy helping customers find solutions, and thrive in a fast-paced environment, we'd love to hear from you. Apply today and become part of a team dedicated to helping our customers succeed.

Turf Care Products Canada

Limited is committed to providing a barrier-free work setting in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Turf Care Products Canada Limited will make accommodations available to applicants with disabilities upon request during the recruitment process. #

📌 Bilingual Customer Service Associate - Spanish/English (Newmarket)
🏢 Turf Care Products Cana
📍 Newmarket