Bilingual Customer Service RepresentativeApply: Montreal, Quebec: Full time: Posted Today: R24868Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada.

We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars.

Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Come join Eden Park a Bilingual Customer Service Representative About the role: Providing exceptional and professional service on every interaction and building rapport with our customers* Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries* Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.

Assisting customers in making changes to their payment arrangements,



banking information and insurance records Friendly and helpful onboarding calls with new customers* Responding to customer emails promptly in accordance with our core values What we're looking for: You possess excellent verbal and written communication skills in English and French* You thrive in a fast-paced, ever-changing setting.

You are tech savvy and know your way through Microsoft Office Suite and Outlook Clear criminal reference check Extra- awesome to have: Previous experience in a call centre, automotive related business, or financial services organization* Post-secondary education Working conditions: Hybrid position with mandatory 3 days in office. Full time in office during probation.

You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 9 PM EST Monday to Saturday; schedules are completed a month in advance and shifts are rotating. Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

On-Site Fitness: Gym access at our London and Montreal offices.

Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

Family Support: Parental leave top-up program to help you during life’s big moments.

Community Impact: One paid volunteer day to give back to causes that matter to you.

- *Please submit your application and we’ll contact you if you become selected for first stages of the interview process. Learn more: us on LinkedIn: you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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📌 Bilingual Customer Service Associate - Spanish/English (Montreal)
🏢 Fairstone Bank
📍 Montreal