Toronto, Ottawa, Canada | Posted on 09/21/2026

- Industry Sales, Customer Service, and Contact Center
- Date Opened 09/21/2026
- Country Canada
- Job Opening ID 8044
- Job Type Permanent

Travel Insurance, Remote Work

Start Date: October 14, 2026

Join the travel assistance and insurance services sector for our client through a permanent work from home opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

- Hourly salary of $23.30.
- Rotating schedule of 32-40 hours per week, based on operational needs.
- Availability required from 7 am-11 pm, Sunday through Saturday, including holidays.
- Business hours may change based on operational requirements.
- 3 weeks of vacation to support work-life balance.
- Comprehensive group benefits including health coverage with fully covered prescription drugs, as well as dental, life, and travel insurance.
- Retirement savings plan to support your long-term financial goals.
- Wellness program including a fitness center, physical activities, and health-related conferences.
- Opportunities for career advancement and professional development.




- Financial assistance program for continuing education.

Responsibilities:

- Answer incoming client calls and provide professional and empathetic support.
- Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
- Open claim files and direct clients to the appropriate healthcare providers.
- Explain travel insurance coverage, including applicable exclusions and maximum limits.
- Authorize certain medical tests and coordinate required services when necessary.
- Assist clients throughout the claims process and ensure appropriate follow-ups.
- Document interactions and transactions in the claims management system.
- Collaborate with various departments to resolve client requests and complaints.
- Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

- College diploma or equivalent.
- Experience in customer service, telecommunications, or claims assistance.
- Bilingual in English and French to assist clients in both languages.
- A third language will be considered an asset.
- Excellent communication skills and professionalism.
- Ability to work in a dynamic, team-based environment.
- Strong computer skills including Microsoft Office and Internet use.

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