Join GreenShield as a Bilingual Customer Support Representative, where you'll provide essential assistance through phone, email, and chat in both English and French.

Your role is vital in ensuring excellent service to members amid their health concerns. This position at GreenShield demands professional-level communication skills in both English and French, along with experience in a fast-paced environment. You will navigate multiple systems to deliver accurate, respectful support while maintaining composure in challenging situations.

Collaboration within a high-performance team is key to successfully contribute to our mission of Better Health for All. Key Responsibilities:

- Deliver consistent, accurate service during each interaction




- Navigate multiple systems while assisting customers
- Support members with professionalism and care
- Adapt to new tools and processes quickly
- Collaborate positively within a diverse team environment

Requirements:

- Experience in customer service within a rapid-paced setting
- Bilingual communication skills in English and French
- Strong problem-solving and adaptability skills
- Comfort with extended periods of seated work
- Training in healthcare or benefits is a plus

Bring your customer service expertise to GreenShield and play a crucial role in advancing health equity.

📌 Bilingual Customer Support Representative at GreenShield (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto