Napoleon leads the way with cutting-edge engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe.

Title: Dealer Experience Advisor (Bilingual English/Spanish) EST Time Monday to Friday Must be bilingual (English/Spanish). Work through anticipation and fulfillment of dealer experience desires by providing the highest level of service to all customers. Processing and supporting orders and inquiries received via all channels (email, phone, portals, and chat) inside of the communicated service level expectation.

Enter orders in computer system that have been received by phone, email and or portals. Answer dealer inquiries on invoices, product, pricing, availability, and shipping. Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs.

Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues. Coordinate shipping between internal departments and dealer. Expedite shipments when needed and create freight credits.

Maintain and update dealer account information in all systems to ensure proper alignment of processes.



Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills. Complete assigned projects and training.

Input memos to correct order entry errors. Create relationships with internal sales team to ensure alignment of messaging to dealers. Assist dealers with technical questions regarding Mynapoleon.com, Ship early and Co-op portal.

High School

Diploma ~1- 2 years customer service experience ~ Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).

Experience with ERP (Dynamics 365) and CRM systems considered an asset. ~ Must be bilingual (English/Spanish). ~ Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions.

Competitive

Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In-house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan GOevisits, virtual doctor visits And more!

The Napoleon

Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. #

📌 Bilingual Dealer Experience Advisor (Spanish and English) (Barrie)
🏢 Wolf Steel
📍 Barrie