At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

The Neurology Nurse Field Case

Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the patient /physician/client needs through flawless customer service.

The Nurse Field Case

Manager will deliver through expert communication skills and available resources, quality and cost-effective treatment outcomes for the patient.

The Nurse Field Case

Manager will work directly with the reimbursement team to help secure drug coverage.

The Nurse Filed Case

Manager will help support a part time caseload in the province of work that includes disease status, education and trainings provided to patients and providers, coordination of services, in-clinic or telephone support, adherence monitoring and side effect management. Building strong working relationships, collaboration, effective communication, and attention to detail both internally and externally are key responsibilities to meet specific team and business objectives. In addition, the Nurse Field Case Manager will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.





Responsible for a patient and physician/clinic case load Work from home with up to approximately 50-75% of travel within provided territory, this will include occasional overnight stays. Act as the primary resource & contact for patients, physicians, Health Care Professionals, and vendors. Coordinates & facilitates the client progress from enrollment and throughout therapy Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly patient training requirements; Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network Provide in-clinic, in-home, Long-term care, Hospital training & build relationships on behalf of the program Provided face to face and virtual education to patients, care partners and healthcare team Demonstrate commitment to Continuous Quality Improvement Assume responsibility for personal and professional development Other responsibilities as required by SDM Specialty Health Network Disease state experience in Neurology (Parkinson’s disease) is an asset Recent experience with Patient Support Programs (PSP) Demonstrated customer/account focus and consistently deliver on the PSP value proposition Ability to provide an organized,



efficient approach to case management Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics Proficiency of computer skills including; Microsoft applications (Outlook, Word, Excel and Internet Explorer);

experience with web based applications (Salesforce) Commitment to the principle of quality client-centered service delivery Knowledge of case management processes Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Full time recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Bilingual Field Nurse Case Manager (Vancouver)
🏢 Shoppers Drug Mart
📍 Vancouver