Help travelers when they need it most.

Are you fluent in French and passionate about helping people through unexpected medical situations? Join Allianz Partners and become part of a team that provides critical assistance to travelers facing medical emergencies around the world.

As a Bilingual French Medical Travel Assistance Associate, you'll play an important role in supporting customers during stressful situations, whether that means handling urgent assistance requests, coordinating medical care, or helping manage more complex cases requiring ongoing support.

Depending on your experience and background, you may be considered for either an Emergency Assistance Associate position or a Case Manager Associate position following the application process.

This is an excellent prospect for customer service professionals, recent graduates, and experienced case management professionals looking to build a meaningful career helping people in need.

What You Will Do:

- Support travelers experiencing medical emergencies and unexpected situations worldwide.
- Communicate with customers, medical providers, hospitals, family members, and internal teams via phone and email.
- Coordinate medical services, referrals, approvals, and billing arrangements.
- Explain policy benefits and coverage in a clear and compassionate manner.
- Document case information accurately and maintain confidentiality.
- Collaborate with medical professionals, case managers, claims teams, and business partners to ensure positive outcomes for customers.
- Assist with language interpretation and communication between stakeholders when required.
- Manage multiple priorities in a rapid-paced, 24/7 assistance environment.
- Work effectively in an workplace shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Will Bring:

- Fluency in French and English (spoken and written) is required.
- Post-secondary education preferred.
- Strong verbal and written communication skills.




- Excellent customer service and problem-solving abilities.
- Ability to remain calm, organized, and empathetic in high-pressure situations.
- Strong attention to detail and multitasking skills.
- Experience in customer service, emergency assistance, healthcare support, insurance, travel assistance, or case management is considered an asset.
- Familiarity with medical terminology is an asset but not required.

What we offer:

Compensation varies based on the role. Emergency Assistance ($20.76 per hour CAD) Case Management ($23.59 per hour CAD)

There is additionally a language stipend of $1.50 per hour worked

6 month contract and permanent opportunities available.

Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off,



and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting

How we hire

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists under contract. Any unsolicited submission will not be considered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Job Type: Full-time

Pay: $20.76-$23.59 per hour

Experience

- Customer Service: 3 years (required)

Language:
- French (required)
- English (required)

Work Location: Remote

📌 Bilingual French Medical Travel Assistance Associate (Canada)
🏢 Allianz Partners
📍 Canada