Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution. Provide efficient and courteous customer service via telephone, email or online Provide process related training to users, as necessary Work with other supportteams and/or 3rd party support partners to troubleshoot and resolve complex issues Actively participate in team training sessions (formal /informal) Technical College degree or equivalent work experience 1-2 years of IT support services experience ~ Bilingual- French Canadian language skills, both written and verbal ~ Working knowledge and experience supporting a wide variety of hardware, software platforms, including POS servers, terminals and peripherals ~ Strong Customer Service orientation with excellent listening skills, interpersonal, written and oral communication skills ~ Solid analytical and problem-solving skills with the ability to recognize difficult situations and respond accordingly ~ Working knowledge of ITSM tools (ServiceNow, Zendesk) Full-time hours Standard office environment (clean, well-lit, temperature-controlled) Work typically performed at a desk/computer workstation Access to necessary technology and equipment (laptop, software, etc.) Secure working conditions,



including policies for harassment and violence prevention Requires extended periods of sitting and computer use Regular communication (in-person, virtual meetings, phone, email) Travel This role does not require any travel We focus on your personal development as much as your professional development to ensure you can bring your best self to work. Hybrid work model (2–3 days per week in office) Paid vacation and personal days, plus 10 paid KFC Canada holidaysin addition to statutory holidays.

Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums Family-inclusive Employee Assistance Program (EAP) and virtual care Paid parental leave with salary top-up RRSP and DPSP retirement programs with employer matching This posting is foran existing vacancy. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. If you require accommodation at any stage of the hiring process, please let us know.

Final compensation will be based on factors such as skills, experience, qualifications, and internal equity. KFC Canada usesartificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation.

📌 Bilingual - IT Service Desk Analyst - Remote (Vaughan)
🏢 KFC
📍 Vaughan