Elevate your career as a Bilingual Operations Agent with RBC in Montréal, Canada. Engage with diverse RBC products and effectively analyze client inquiries to deliver top-notch service. As an integral member of the Third Party Demands Team, you will be responsible for handling all investigative escalations at first contact.

Key skills include decision-making, analytical thinking, and a robust sense of urgency in client-focused operations while ensuring compliance with RBC policies. Key Responsibilities:

- Deliver exceptional service to clients and service partners
- Analyze requests and resolve issues effectively
- Stay updated on RBC policy changes and procedures
- Maintain accuracy and quality in daily operations
- Promote efficiency while managing operational risk

Requirements:

- Bilingual in English and French for cross-Canada communication
- Strong knowledge of RBC products and processes
- Detail-oriented with multitasking capabilities
- Proficiency in navigating multiple systems
- Flexible to work standard weekdays with potential overtime

Bring your bilingual expertise and analytical skills to support clients and enhance the RBC experience in Montréal.

📌 Bilingual Operations Agent at RBC (Montreal)
🏢 RBC
📍 Montreal