Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. As an EN/FR Bilingual Program Support Specialist , you will play a critical role in supporting program success through process excellence, cross-functional collaboration, and high-touch dealer support. In this hourly role, you will serve as a key resource for claims processing, escalations, reporting, and quality verification while working in a fast-paced environment that values initiative, accountability, and flexibility.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Act as a Subject Matter Expert on program processes and procedures, providing guidance and support to the Senior Team Lead and team. Process, quality check, and elevate Money Back Guarantee claims Follow up on and process Money Back Guarantee reinstatements after claim approval, including mechanical claims Support outbound call campaigns and deliver white glove service to top dealers Maintain forms and approval process charts to support operational consistency Prepare and manage reports as needed to support business operations and decision-making Review information with a robust analytical lens to ensure quality and accuracy We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.

Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Are bilingual in English and French, with strong written and verbal communication skills in both languages Demonstrate leadership capabilities and a strong corporate team-player mindset Can collaborate effectively with internal departments to support program success Data Analysis & Modeling: Expert in utilizingcomplex Microsoft Excel functions, pivot tables, VLOOKUP/XLOOKUP,



and power formulas to transform raw, unstructured operational data into actionable business intelligence.

Performance Reporting & Metrics Tracking: Proven ability to design, automate, and maintain comprehensive performance dashboards and operational reports to monitor KPI trends, track agent productivity, and evaluate program efficiency.

Data Integrity & Error Resolution: Highly adept at troubleshooting calculation errors, auditing large datasets, establishing rigorous data validation standards, and ensuring 100% data accuracy across cross-functional reports. Skilled in leveraging tools like Power Query and advanced Excel data models to streamline manual reporting workflows, dramatically reducing turnaround time for recurring business reviews. Have experience reviewing work for quality, accuracy, and completeness Are flexible and able to adapt to changing schedules, assignments, and business needs Have prior experience in the automotive sector supporting claims processing, escalations, or dealer-facing operations Have managed the manufacturing, quality assurance, and operational support of high-pressure hydraulic fracturing equipment, ensuring compliance with industry standards, product reliability, safety requirements, and continuous process improvement in demanding oil and gas environments.





Bring reporting or data review experience in a quality-focused environment Have experience providing high-touch or white glove customer or partner support We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Compensation: The base salary range for this position is $24.8–$31 hourly (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays, and paid learning days. This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an an individual who can start as soon as possible.

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.

If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.

Artificial

Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

📌 Bilingual Program Support Specialist (English/ French) (Mississauga)
🏢 Concentrix
📍 Mississauga