Concentrix is seeking an EN/FR Bilingual Program Support Specialist to enhance program success with outstanding dealer support and process excellence. This remote role requires strong collaboration and analytical skills for effective operations. As a Bilingual Program Support Specialist at Concentrix, you will lead claims processing and support top dealerships while ensuring operational accuracy.

This position requires expertise in data analysis, quality verification, and teamwork. Ideal candidates will excel in a fast-paced environment and demonstrate initiative. Key Responsibilities:

- Provide expert support on program processes and dealer inquiries
- Process and verify Money Back Guarantee claims efficiently
- Manage reports to facilitate business decisions




- Collaborate cross-functionally to escalate operational challenges
- Maintain high standards of data quality and confidentiality

Requirements:

- Bilingual in English and French, with solid communication skills
- Proven experience in claims processing and customer support
- Strong organizational skills and attention to detail
- Proficient in Microsoft Excel for data analysis
- Flexible and able to adapt to business needs

Leverage your bilingual skills and analytical expertise to drive program success at Concentrix!

📌 Bilingual Program Support Specialist Remote (Ottawa)
🏢 CNX
📍 Ottawa