Welcome to Gordon Food Service! Here’s a quick glance of who we are and the impact you could have on the food service industry.

The Field Service

Coordinator & Technical Support Specialist acts as the operational hub for InnoServ’s field service operations. This role is responsible for planning, scheduling, and dispatching field service work using Field Service Management (FSM) software to minimize customer downtime. The salary range for this position is $55,000 to $65,000 plus 10% bonus potential ~ Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment ~ This position requires full bilingualism (French and English), both spoken and written.

Service

Coordination & Dispatch Manage, log, and prioritize incoming field service requests using FSM software. Collaborate closely with Service Managers to balance team workload capacity, schedule technician shifts, and resolve dispatch conflicts. Track third-party customer accounts to ensure strict adherence to established SLAs. Coordinate the shipping, receiving, and stage-tracking of parts and equipment required for field repairs.

Technical

Support & Customer Relations Apply hands‑on understanding of beverage and chemical equipment repair to diagnose issues and guide field resolution. Maintain up-to-date knowledge of InnoServ equipment procedures, industry trends, and technical standards. Deliver prompt,



professional communication to resolve customer escalations and evaluate overall service satisfaction.

High School

Diploma or equivalent. Bilingual both in French and English Hands‑on knowledge or technical experience with the repair, maintenance, or refurbishment of beverage and chemical equipment. Proven ability to multi-task, prioritize urgent tasks, and manage time independently in a fast-paced environment. Prior experience operating Field Service Management (FSM) software or ticketing systems.

Experience handling third-party vendor relationships or service-level compliance.

Gordon Food

Service is an equal opportunity employer who strives to provide an inclusive work workplace that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.

📌 Bilingual Service Coordinator - InnoServ (Amherst)
🏢 Gordon Food Service
📍 Amherst