Job Category : Call Centre Operations Posted : Full-Time Remote Pay or shift range: $18 CAD to $18.50 CAD. The estimated range is the budgeted amount for this position. Propel (TSX: PRL) is the fintech company building a current world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions.

Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities.

At Propel, we are here to change the way employees, customers and shareholders succeed together. Join us as we change the way employees, customers and shareholders succeed together. Use multiple web-based applications for investigation and verification Review, verify, and update customer’s loan application to determine eligibility Answer existing and potential customer inquiries with accuracy and urgency Generate new leads through inbound calls from interested applicants and set up new accounts over the phone Build customer confidence in the services offered by Propel as a subject matter expert High School Diploma or equivalent Minimum of 1 year of customer service or call center experience in a sales environment Excellent verbal and written communication skills in English; Spanish is an asset Good knowledge of Microsoft Office and Internet Must be available to work Monday to Friday 3pm to 11pm and Weekends 10am to 6pm Competitive salary and health benefits Group health and dental benefits Support for new parents This role may also be eligible for performance-based incentive programs and total compensation may include variable incentives, such as bonuses and commissions.

This posting is for an existing vacancy within our organization. Commitment to Diversity & Inclusion Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.

We use AI to assist in reviewing applications and assessing candidates. These tools support our recruitment team, however, all hiring decisions are made by our trained hiring managers and recruitment professionals, not AI. #

📌 Bilingual Spanish & English - New Customer Representative (Toronto)
🏢 Propel Holdings
📍 Toronto