Please note this is a Bilingual remote (work from home) role The Specialist, Bilingual Warranty Claims provides telephone, web case, and email support to the Dealer Network on warranty policy, claim submissions, and reimbursement inquiries. The incumbent reviews warranty claims to ensure they are accurate, complete, and compliant with Honda policies and procedures. Provide timely support to dealers and internal affiliates regarding warranty claim coverage, submission requirements, and payment inquiries.

Warranty Claim

Processing – Process warranty claims submitted by the Dealer Network

- Review, approve, or provide authorization for claims, ensuring submissions are accurate, complete, and compliant with established warranty policies and procedures.

Warranty

Administration and Operational Tasks – Complete recurring warranty administration tasks that support accurate records, system updates, dealer follow-up, training requirements, and warranty claim adjustments

- Key outputs include completed odometer correction requests, warranty registration date corrections, warranty-related Customer Information Control System (CICS) updates, mandatory Honda Institute and Honda Learning Centre training, parts return requests and tracking, and processed warranty claim debits. College – Post-Secondary or in a related field
- Bilingual French/English required
- Minimum 1 year call center setting or a related field
- Customer Service Experience an asset




- Develops and maintains good working relationships with all members of the team Develops and maintains positive working relationships within Honda North America as well as all other internal and external stakeholders Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts Enjoys team-building approach of management and department - shares results This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).

Honda Canada

Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes.

Honda Canada

Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at [email protected] Power of Dreams is alive at Honda.

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Jobs at Honda Canada, Honda Financial Services and Honda Trading Canada. Build a career with Honda. Honda has long been a company whose corporate culture centres around people who successfully work together to produce technologically advanced and environmentally conscious products.

We believe that everyone involved in the process of buying, selling or producing a Honda product should have a positive experience. We are committed to creating equal opportunity for all our Associates to grow in a diverse and inclusive work environment while driving continuous improvement with Passion, delivering Joy and Value to our Customers. #

📌 Bilingual Warranty Claims Specialist (Vancouver)
🏢 Honda Canada
📍 Vancouver