Job Summary The Billing, Credit & Collections Manager to own the company’s full order-to-cash cycle, from timely and accurate invoicing through credit approval, collection, and cash application, across a receivables portfolio of about $100 million. You’ll be the company’s go-to source for receivables and cash reporting. You’ll keep project management, sales, and leadership informed with transparent weekly KPIs and regular account updates.

Key Responsibilities

Order-to-Cash Leadership

Own the full order-to-cash process: billing, credit approval, collections, cash application, deductions, and dispute resolution

Drive improvements in Dynamics 365, including automated dunning, cash-app matching, customer portals, and e-invoicing

Billing Oversight

Make sure all shipments and completed orders are invoiced promptly and accurately, and investigate any shipped-but-not-billed orders.

Review billing rules and milestones, before they’re sent, for pricing, quantity, freight, tax, and customer-specific terms, with extra scrutiny on high-dollar and non-standard orders

Work with Sales and Project Management so billing reflects current pricing agreements and customer requirements such as PO numbers, portals, and progress or milestone billing.

Find the root causes of billing errors that lead to disputes or deductions, and fix the process upstream.

Credit & Collections

Develop, document, and enforce the company’s credit and collections policy.

Manage collections on a portfolio of about $100M, with a focus on large and strategic accounts

Resolve customer deductions, chargebacks, short-pays, and pricing or shipment disputes with Sales, Project Management, and Shipping

Reporting & Communication

Leadership: Deliver a weekly KPI report, a weekly AR and cash review, and prompt escalation of material credit risks, large disputes, and collection concerns

Project Management:



Report on project billing status, milestone and progress billing readiness, retention, unbilled amounts, and collection status for each project; partner with project managers so billing events are documented and invoiced on time Revision 0 = Initial Release

Sales: Provide customer account status, past-due balances by customer and sales rep, and disputes that need sales and/or leadership involvement to resolve.

Work with Data team to build and maintain the reporting and dashboards behind these updates (Dynamics 365, Excel, Power BI) so numbers are consistent, timely, and reconciled to the GL

Month-End Controls

Reconcile the AR subledger to the GL, and support month-end close and the annual audit

Calculate the bad-debt reserve and support the allowance methodology

Support revenue cut-off and unbilled revenue accruals at month-end

Qualifications

Bachelor’s degree in Accounting, Finance, or Business

7+ years in billing, credit, and collections, including 3+ years managing a team

Experience managing a portfolio of $50M or more in a manufacturing or distribution business with $250M+ in revenue

Hands-on experience managing or overseeing billing in a manufacturing environment, including sales tax, freight, project or milestone billing, and customer portal invoicing (for example Ariba or Coupa)

Experience with ERP-based billing and AR (Dynamics 365 strongly preferred)

Advanced Excel skills and experience building KPI dashboards in Power BI or similar tools

Clear, confident communicator who can present to leadership and work closely with sales and project teams

Core Competencies

Order-To-Cash Management

Financial Analysis & Reporting

Credit & Risk Management

Process Improvement & Systems Optimization

Cross-Functional Collaboration& Communication

Leadership & Team Management

Compensation The base pay range for this role is $115,000 – $140,000 per year.

📌 Billing Credit and Collections Manager (Winnipeg)
🏢 butcher-power-products
📍 Winnipeg