NOTE: This is a 6 month temporary position. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. “If you love learning current things and problem-solving, you may be a great match for the Billing & Collections team! This team is client-facing so you'll get plenty of exposure to our customers and work with many other departments within Absorb.

The Billing

Operations team ensures that money moves the way it was intended to and we’re the first line of defense when it comes to solving billing and collection issues with our clients. Collect on accounts by sending invoice reminders and communication with customers via phone, email, or mail Respond to customer inquiries via automated ticketing system Conduct Zoom meetings with customers to clarify invoicing issues Perform customer and internal account reconciliations Ensure all customer accounts are in adherence with the company collection policy Post customer payments by recording credit card transactions and entering them into the accounting software Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments,



and customers Work with other departments to solve accounts receivable issues Proactively suggest process improvements that add value to the billing and collections process Assist with other accounting duties/projects as required 2 + years of experience in collections. ~ High energy, flexible and has a willingness to take initiative ~ AbsorbLMS, Zendesk, Zuora, Salesforce Fully remote-first work with flexible work arrangements Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility.

The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. We empower learners to enrich their lives, workplaces and communities. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. #

📌 Billing Operations and Collections Analyst ( Temp Contract) (Montreal)
🏢 Absorb
📍 Montreal