ExaCare AI is hiring a BizOps Strategy & Systems Manager to help build and improve the operational systems that support our rapidly growing Business Operations team. Working closely with the AI Systems Lead, this role will focus on improving workflows, implementing internal tooling, and supporting the operational infrastructure needed for ExaCare to scale. As the company grows from 1,500 facilities to more than 10,000, this role will play an important part in helping design and implement the systems and processes that allow our teams to operate efficiently.

The role requires someone who enjoys diving into complex operational and technical workflows, redesigning processes, and building systems that allow teams to execute more effectively at scale. They will work cross functionally with product and engineering teams to automate manual work and develop internal tools that support customer onboarding and broader business operations. They enjoy operating at the intersection of strategy and execution and are motivated by building the foundational systems that will enable ExaCare to scale.

Evaluate how our BizOps customer onboarding and implementation teams work today and design operational systems that improve efficiency and team capacity as we scale Analyze operational data to surface insights, identify risks, and support recommendations that improve team performance and scalability Support the execution of the BizOps operational improvement roadmap, helping implement initiatives that increase team capacity and efficiency Assist in designing and documenting operational processes, playbooks, and workflows that allow teams to operate consistently as the organization grows Contribute to special projects and cross functional initiatives focused on operational scale and process improvement 3+ years of experience in management consulting, strategy, business operations,



or similar roles in fast paced environments ~ Experience in high growth technology or SaaS companies is strongly preferred ~ Bachelor’s degree in Business, Engineering, Computer Science, or a related field ~ Experience analyzing workflows, identifying inefficiencies, and helping implement process or systems improvements ~ Experience supporting projects that involve internal tools, automation, or operational systems is a plus ~ Robust communication and stakeholder management skills ~ Strong analytical skills and comfort working with data to generate actionable business insights ~ Comfort operating in ambiguity and helping build processes that do not yet exist ~ A proactive, ownership-driven mindset and excitement about helping scale operations at a high-growth company ~ Competitive salary and equity in a high-growth startup ~ Flexible PTO, take what you need ~ Medical, dental, and vision coverage ~ Great startup culture, including company off-sites ~ The work does not stop when a customer first onboards to our platform. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

We bring energy, support each other, and make the workplace somewhere people are excited to show up. exacare ai is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into explicit clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, exacare ai powers more than 2,000 facilities, and is growing rapidly.

We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us! #

📌 BizOps Strategy & Systems Manager (Toronto)
🏢 ExaCare
📍 Toronto