Perform daily collections activities for an assigned portfolio of customer accounts Reconcile customer accounts and review discrepancies Generate and distribute monthly statements for assigned accounts Prepare credit memo packages with supporting documentation and submit them for approval Prepare refund cheque requests with supporting documentation and submit them for approval Build and maintain strong relationships with customers across a diverse and agile industry Collaborate with cross-functional teams to resolve collection issues and manage exceptional cases Support the Cash Application team by providing payment details to ensure accurate application of customer payments Participate in monthly Accounts Receivable review meetings with management to resolve disputes and identify current or potential high-risk accounts Escalate collection, billing, and reconciliation issues to the appropriate Account Manager in a timely manner Prepare and distribute reports on delinquent accounts and collection activities Communicate account management changes to relevant team members Prepare credit invoices, upload approved credit memo packages into Oracle, and notify customers of issued credits Complete credit check documentation and credit reference requests, as required Perform daily collections activities for an assigned portfolio of customer accounts Reconcile customer accounts and review discrepancies Generate and distribute monthly statements for assigned accounts Build and maintain strong relationships with customers across a diverse and dynamic industry Collaborate with cross-functional teams to resolve collection issues and manage exceptional cases Support the Cash Application team by providing payment details to ensure accurate application of customer payments Participate in monthly Accounts Receivable review meetings with management to resolve disputes and identify current or potential high-risk accounts Escalate collection, billing, and reconciliation issues to the appropriate Account Manager in a timely manner Prepare and distribute reports on delinquent accounts and collection activities Communicate account management changes to relevant team members Prepare credit invoices, upload approved credit memo packages into Oracle, and notify customers of issued credits Diploma in Business or Office Administration Strong customer service and relationship management skills to resolve account and billing issues Ability to analyze reports, prioritize collection activities, and exercise sound judgment when managing accounts Resourceful, self-motivated, and able to network within the organization to determine best practices Proficient in Microsoft Office: Word, Excel, PowerPoint Company pension Dental care Disability insurance Employee assistance program Life insurance On-site parking Bonus plans for all positions TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law. Sustainable ways of working supported by policies and working models aligned with local practices and business needs.

Diversity & Inclusion Statement: At TKE, diversity drives innovation. TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.

📌 Branch Administrator - Vancouver (Burnaby)
🏢 TK Elevator
📍 Burnaby