Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.

By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

District

Manager, Retail Operations Department: Retail Location: Toronto, ON Salary: $135,000 - $165,000 CAD Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives. Drive district performance through effective coaching, accountability, and performance management. Recruit, hire, onboard, develop, and retain top retail talent while building robust succession plans for future leadership.

Coach and mentor store managers to strengthen leadership capability, operational execution, and employee engagement. Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience. Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.

Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives. Manage district payroll, labor budgets, operating expenses, and overall financial performance. Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.

Serve as the primary communication link between retail stores and corporate teams in the United States and China.



Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws. Quickly identify operational challenges and implement effective solutions that improve business performance.

Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance. Minimum 3-5 years of multi-unit retail management experience leading multiple store locations. ~ Proven success in developing high-performing store managers and retail leadership teams. ~ Strong financial acumen with experience managing sales, payroll, labor, operating expenses, and profitability. ~ Demonstrated ability to analyze business performance and use data to drive results. ~ Excellent leadership, coaching, communication, and interpersonal skills. ~ Strong organizational, planning, and problem-solving abilities. ~ Willingness to travel frequently throughout the East Canada market. Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.

Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.

Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly. seated or at a desk) for extended periods while operating a computer or other office equipment. Must be able to travel regularly between assigned retail locations and remain mobile during store visits for extended periods. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location.

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.



We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.

We manage & represent incredible artists from all over the world. POP MART is not just a brand, it's a galaxy of creative possibilities. #

📌 Branch Manager (Full Time) (Toronto)
🏢 POP MART Americas
📍 Toronto