Brandt Industries Canada Ltd. is currently seeking a proactive and relationship driven Area Manager of Product Support to join our team in Edmonton, Red Deer or Calgary. This role is essential to strengthening Brandt's dealer network and ensuring our customers receive exceptional support throughout the product lifecycle. As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and processes.

You'll spend significant time in the field-diagnosing and resolving service challenges, supporting product improvement initiatives, and ensuring equipment is set up to Brandt's standards. Serving as a critical link between dealers, customers, and internal teams, you will gather insights, identify emerging technical issues, and champion continuous improvements across products and service delivery. Your work directly contributes to stronger dealer performance, improved product reliability, and elevated customer satisfaction.

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. Maintain strong relationships with the Service and Parts personnel at the dealership.

Work with Dealers to resolve service issues that may arise on Brandt products. Assist in administering company product warranty/Product Improvement Program (PIP).



Responsible to gather and document failure data (i.e. equipment size, configuration, type and mode of failure) on recurring failures where there is not a known resolution.

Travel with a dealer representative to the field to: Confirm alignment, configuration and proper set up. Take measurements, gather environmental data, and observe operating methods. Instruct dealer tech on minor adjustments or installations as required based off Engineering approved modifications.

Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time. Make recommendations and work with Platform leads and quality/operations on resolution. Continue to investigate field issues until resolution is found.

Monitor customer/dealer satisfaction upon resolution. Travel requirement up to 70% on an as needed basis. Contribute to and implement the Customer Support Strategy in coordination with the TM for each dealer.

Assist the Service team in the development of training materials. Provide dealer service and warranty training.

Mechanical

Technologist or similar education/experience Farm background or experience with agriculture equipment is an asset Robust planning, organizational, and time management skills Possess a high level of customer focus Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

Retirement savings programs: Pension and RRSP programs to help you invest in your future

📌 Branch Manager - Traveling (Edmonton)
🏢 Brandt Group of Companies
📍 Edmonton