Reporting to the Coordinator of Business Analysis and Quality Assurance, the Business Analyst is responsible for leading the elicitation, communication, analysis, and documentation of the current and desired needs, requirements, and processes for delivery of city services. This role involves meticulous work, which may be guided, and subject to review by the Project Manager to ensure adherence to the highest standards of quality.

The Business Analyst leads the analysis and conceptual design of the solution, documenting business processes and business requirements, functional specifications, user experience, identifying opportunities to improve processes, designing acceptance tests, and measuring benefits of completed projects. The Business Analyst also assists in the development of business cases and supports other staff in performing business analysis.

As the Business Analyst, you will:

- Develop business cases recommending organizational change based on service needs, options analysis, and cost-benefit projections
- Lead the elicitation, communication, and documentation of service needs, business processes, business requirements, and functional specifications
- Implement & develop test plans for information systems

Your education and qualifications include:

- Bachelor's Degree in a management, business, or technology-focused discipline or equivalent education and experience.
- Related certification such as Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA), or Professional in Business Analysis (PMI-PBA) is preferred.
- 2 years of experience performing requirements analysis, business/system process change and organization transformation.




- Experience working with stakeholders to identify business needs and objectives.
- Experience in business analysis involving business, process, system changes/ organizational transformation.
- Experience in documenting business requirements, data analysis and process models, and functional specifications (use cases, user stories with acceptance criteria, business rules).
- Ability to use judgement to form conclusions that may challenge conventional wisdom, ensuring that proposals or arguments are supported by strong logic and a compelling business case.
- Ability to analyze complex issues and work with Senior Business Analyst or Supervisor to design and implement practical solutions and tools.
- Ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, and the public.
- Excellent verbal communication skills with ability to facilitate discussions and engage and influence partners to achieve target outcomes.
- Excellent analytical and problem-solving skills that rely on a structured approach with the ability to quickly learn new concepts/processes.
- Solid interpersonal, coaching and mentoring skills with the ability to work effectively in a team environment.
- Exceptional written communication and documentation skills with ability to produce clear and concise business and process requirements and functional specifications.




- Adept at approaching business problems by analyzing the full business context, including people, process, and technology, to provide solutions that deliver optimal business value.
- Excellent interviewing, influencing, facilitation, negotiation and presentation skills.
- Demonstrated ability to facilitate and coordinate user acceptance testing (UAT) and obtain signoffs.
- Knowledge of software implementation and development methodologies, processes and practices.
- Working knowledge or experience in city-specific subject matters and technology platforms would be an asset.
- Skills in data modelling, data mapping, and systems integration are an asset.
- Skills in creating mockups/ prototypes to conceptualize software design are an asset.
- Skills in creating test plans, writing test cases, and supporting software application testing are an asset.
- IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

- The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police.
- Ability to perform occasional off-hours work is required.

📌 Business Analyst (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg