Elevate client experiences as a Business Analyst in Operations and Oversight with CIBC in Toronto.

Join Simplii

Financial to resolve incidents and enhance operational processes. As a Business Analyst, you will leverage your banking expertise to support incident resolution and implementation initiatives within the Simplii Operations and Oversight Centre.

Your role encompasses business and systems analysis, root cause investigation, and knowledge sharing, all aimed at improving client satisfaction and operational efficiency. Key Responsibilities:

- Analyze and document functional business requirements
- Investigate root causes and recommend actionable steps
- Collaborate with squads and stakeholders for clarity
- Validate solution effectiveness against business intent
- Identify opportunities for continuous improvement

Requirements:

- Experience in business analysis and requirements gathering
- Degree in business, finance, or related field
- Proficiency in JIRA, Confluence, and SQL preferred
- Strong analytical skills with attention to detail
- Proven ability to work in a team-oriented workplace

Utilize your analytical skills and banking knowledge to drive operational success at CIBC in Toronto.

📌 Business Analyst Operations at CIBC (Toronto)
🏢 CIBC
📍 Toronto