Join a global company shaping the future with technology that drives lasting impact. Hypertec is seeking a Call Center Hardware Support Agent to join our Call Center team in Montreal .

Customer Focus

Diagnose and troubleshoot hardware issues (including firmware) reported by the client (by Email/ Phone/ Other)

- Provides responsive, timely support to all of hardware and configuration problems escalated to the team
- Act as point of contact for server, desktop, and laptop support and troubleshooting for the client company
- Perform complex problem investigation and resolution identifying hardware and software problems
- Log into the telephone system, adhering to the defined schedule
- Respond to all requests (by Email/Phone/Other) from our customers
- Process requests for service with in SLA while documenting all relevant details in the CRM Ticket system
- Coordinate with Field Engineer (FE) during onsite visits
- Secure and dispatch required parts for Service Cases
- Provide superior customer service to all our customers while remaining courteous and professional
- Follow up on service calls and keep them up-to-date at all times (respecting SLA)
- Ensure that service calls are escalated to the incident manager when not meeting SLA
- High School Diploma or Technical Diploma (DEC or AEC)
- CompTIA A+ is an asset;





Experience in a similar role or field (Call Center, Customer Service, Technical Support)

- Previous computer diagnostic and technical support experience is preferred
- Basic computer skills, including Microsoft Office programs
- High degree of self-motivation and ability to work with minimum supervision
- Ability to work a flexible schedule. Hybrid work model (3 days a week in office), supported by competitive benefits. Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.

Health Spending

Account (HSA). Our head office will soon relocate to a recent, state-of-the-art facility in LaSalle , near the Lachine Canal. Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth.

Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries. Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic. #

📌 Call Center Hardware Support Agent (Montreal)
🏢 Hypertec Group
📍 Montreal