Excellent phone and email etiquette.

The Customer Service

Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a positive customer experience through timely and professional service, while supporting outreach activities for small and medium enterprise (SME) customers as directed by leadership.

Key Duties And Responsibilities Customer Interaction & Order Management Communicate ETAs, shipment status, and resolve customer inquiries promptly. Monitor reports and update TMS, customer portals, and EDI systems for accuracy. Provide the highest level of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience Resolve customer concerns and issues and provide customer feedback to leadership.

Maintain professionalism and empathy in all customer interactions.

Outreach Support

Assist in outreach activities for SME customers as directed by Team Lead or Senior Team Lead. Follow SOPs and service-level agreements to ensure consistency. Ensure customer specific processes are followed for any exceptions or customer portal requirements Ensure proper use of technology tools (TMS, EDI) for data integrity.

Provide input on performance metrics during team huddles. 2+ years of experience in customer service (transportation or logistics preferred).



~ Excellent phone and email etiquette. ~ Proficiency in Microsoft Office;

experience with TMS systems an asset. ~ Ability to communicate in French and English Customer Advocate: Delivers exceptional service and builds positive relationships. Detail-Oriented Executor: Ensures accuracy in order entry and documentation. Supports achievement of team performance metrics.

Assists in outreach initiatives for SME customers. A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. Lineage provides protected, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

Privacy

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📌 Call Centre - Customer Service Advisor Full Time (Calgary)
🏢 Lineage
📍 Calgary