Ensure the efficient and effective execution of events through the supervision of personnel, management of equipment, and attention to customer service. Responsible for planning and organizing all logistics for events with operators with a focus on controlling direct labor costs. Review all work orders to ensure completeness with respect to equipment and manpower needs and follow up with Account Executives when changes are required.

Assist Account

Executives with quotes and work orders as required Responsible for planning and adding the appropriate cabling, accessories and back-up equipment onto the work-orders. Follow-up with Account Executives to ensure that all work-orders are accompanied by both a Show Resume and Floor Plan. Confirm operational details with facility representatives and/or client such as room availabilities, load-in times, set-up times, dismantle times, etc.

Plan and arrange for special transport for large events. Ensure that all paperwork is remitted to the scheduled technical teams for execution including operational documents such as blank Post Meeting Reports, Change Order/Equipment Release Form, etc Conduct event evaluations of events, report them as per policy and procedure and conduct post-event audits when required Prepare works orders on a daily basis for closing per established policy and procedure, and assist the Account Executives with the job costing as required. Responsible to follow up on comments per internal policy and procedure as required.

Direct supervision of AV Technicians as assigned Assist in the planning, organizing and execution of cycle counts and annual inventory counts per established procedures. Assist with Performance Appraisals as assigned.



Participate in the Recruitment/Selection/Hiring practices in accordance with established policies and procedures.

Conduct employee training in accordance with established training strategies and plans. Participate in the Duty Manager rotation schedule. Accept and execute all additional related duties assigned by the Operations Manager.

Computer literacy Willingness to work versatile hoursPossess a valid driver’s license Exceeding Customer Expectations Building Teamwork Building Organizational Commitment Concern for Quality Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( We use artificial intelligence (AI) tools to help screen and/or assess applications for this role.

These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #

📌 CAN- Assistant Operations Manager- Logistics - Vancouver Branch
🏢 Encore Global
📍 Vancouver