Addiction Support Worker- Full Time Reporting to the Program Supervisor, as the Addiction Support Worker you will be responsible to provide tenants with supports that help achieve health and housing stability. Working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to tenants. Providing or supporting in the treatment, rehabilitation, and support for individuals living in supportive housing.

This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. Moved by your compassion and empathy to walk alongside others, hearing about their unique life journey to provide them with client centered care in developing their coping skills.

A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives. Founded in 1974, Indwell is a Christian charity that continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,300 tenants to meet their needs of health, wellness, and belonging.

Full time- 40 hours per week-including evenings, weekends and some public holidays. Hours will be scheduled based on the support needs of individuals living in supported apartments. As the program operates 7 days a week, being on-call for 1 week every 4 to 5 weeks is required to support the tenants and each other on the team.

The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters. Skilled in building therapeutic relationships with tenants with a recovery-oriented, trauma-informed approach, promoting hope and trust Develop, contribute to, and carry out individual tenant support plans, including any relevant assessment tools as appropriate and ensuring consistent follow-up to treatment and recovery plans Hold responsibility for a primary case load under supervision of Program Supervisor Work individually with tenants to identify and achieve substance related goals as it relates to their individual support needs and recovery Support tenants to connect with community resources and supports, including both clinical and informal supports Encourage tenant connection to community-based, culturally meaningful programming Support tenants in issues related to maintaining their health and housing Reinforcing tenants’ life skills, including spiritual,



social and coping skills As a representative of a faith-based organization, recognize and promote the role of spirituality and provide support and guidance as required Respond to tenant complaints/concerns with care, compassion, and efficiency Develop and facilitate relevant group programming to meet the needs of the community Assist with meal preparation and delivery as needed. Assisting with admission and orientation of new tenants Support, Direction, and Commitment to Interdisciplinary Team Support and build capacity within the interdisciplinary team around substance use and relevant tenant-centered approaches Work as part of an interdisciplinary team to provide direct and indirect support to tenants, encouraging housing stability.

These supports may include: medication administration, apartment checks, community events, and other supports as necessary engage in life skills training as needed, Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in addiction support for tenants Support and collaborate with Volunteer Coordinator to integrate program volunteers into addiction support activities.Assist in the orientation and support of staff, students and volunteers Promote and demonstrate the vision, mission and values of Indwell within the workplace and community Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, andliterature. Follow applicable regulations, policies and procedures Work collaboratively with Facilities, reporting maintenance needs to ensure upkeep of buildings/ground Complete regular environmental checks, including requirements of the building’s Integrated Pest Management plan Complete required safety checks and inspections as assigned Attend and participate in all required training to maintain and develop new skills Complete required reports in a timely manner in accordance with policy and procedures Perform administrative tasks as assigned, such as rent collections and financial records Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records College diploma or bachelor’s degree with a focus on addictions Certification with CCACF is considered an asset Current Standard First Aid & CPR Certification from an approved provider that meets Ontario provincial standardsor willingness to register for the training within 30 days of employment-reimbursement by Indwell Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs A client centered approach, using trauma-informed strategies to support residents A warm, sensitive and caring approach with a genuine interest in supporting a diverse population of people living with mental illness Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice, etc.) Ability to work effectively in a high stress environment, work independently, be flexible, organized, responsible and take initiative A commitment to interpersonal collaborative teamwork and care and continuous professional development Familiarity with SPDAT/ the Ontario Common Assessment of Need is an asset Committed to upholding and modeling the standards set out in the organization’s Mission Statement, Statement of Faith, Code of Conduct and other operating standards and policies Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and long term disability Employee Assistance Program- primary care and professional consulting services Professional and Personal Development - annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).

Cliffs Strengths Finder

Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness + more Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the significant work we do + team gatherings As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.

Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent. Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required underIndwell’s Employment policy. #

📌 Care Support Assistant (Full Time) (Waterloo)
🏢 Indwell
📍 Waterloo