Are you passionate about creating protected spaces for individuals experiencing domestic abuse? If so, KWS invites you to join our team as a Frontline Support Worker. KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.

Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Frontline Support

Worker provides program participants and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House. Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information. Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services).

Provide support by way of active listening, providing clarification, assessment of needs/risk,



goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources. Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility. De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.

Assist in the arranging of transportation for program participants and their children, to outside appointments and services. Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse. Attend, and participate in, training/certification programs.

Orient and assign duties to new staff, volunteers and students as needed. Diploma in a related human/social service field with one-year recent related experience or equivalent. Good working knowledge of domestic abuse and community resources.

Ability to provide feminist-centered support with empathy and respect. Skill in assisting individuals in crisis with non-judgmental services. A suitable Criminal Records Check for working with vulnerable people.

West Kelowna Transition

House 10-hour shifts from 11:00 am - 9:00 pm on a 4-days on, 4-days off rotation.

Dental Extended Health Care Pension Plan

Long Term Disability Outside of Canada Emergency Travel Insurance Employee Family Assistance Program Be part of a mission-driven organization making a difference in the lives of children and families.

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