Job Title: Addictions Support Worker - (Casual) Position Status: Casual (On Call) Reports to: Senior Manager - MHSU The Addictions Support Worker at Phoenix Society assists clients experiencing mental health and substance use issues. The position is responsible for client support and community building, floor management, case management, and supporting group programs.

The Addictions Support

Worker facilitates the recovery and capacity-building of clients to maximize their potential and support their goals for successful independent living in the community.

The Addictions Support

Worker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources, and demonstrations.

Support Services

Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs Provides individual support with respect to demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills Contribute to maintaining a therapeutic workplace following therapeutic community principles which include empathy, compassion, accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community setting Observes clients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance,



and progress As part of an interdisciplinary team, and in accordance with established guidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention, contingency management, and transition planning Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs.

Provides clients with related information and connect clients to relevant community resources, services and opportunities Support responses to critical issues such as suicide risk, worsening mental health issues, depression, anxiety, etc., Monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose Completes and maintains client related records and documentation such as care plans, progress reports, statistics, and daily logs.

Community Relations

Act as a liaison with the community and promotes/encourages community involvement in the program Maintain current knowledge of social, economic, recreational and educational resources in the community Diploma in Community Social Service ~2 years of experience providing one to one and group support in the community social services sector. Or an equivalent combination of education, training, and experience Experience working with marginalized populations, substance use and mental health services, mental health, and corrections beneficial Knowledge of the social determinants of health, the biopsychosocial model of addiction,



and concurrent disorders and harm reduction principles Satisfactory completion of a criminal records check with vulnerable sector screening is required Satisfactory completion of Employee Immunization Record form is required First aid certification with CPR is required Understanding of concurrent disorders, addictions, and addictions supports Computer skills, including Microsoft Office applications, Outlook, and experience using a client information system or medical records system Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, and homelessness Knowledge of the BC Mental Health Act, Community Care and Assisted Living Act, Adult Care Regulations, Personal Information Protection Act, etc., and other facilities and community resources Valuable knowledge of facilitation, mediation, and conflict resolution techniques Strong case management, client support and consultation skills Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners Actively seeks and incorporates feedback to inform continuous self-improvement Job Knowledge & Quality of Work Consistently produces accurate, thorough, high-quality work in a timely manner Builds and promotes a culture of health and safety in the workplace Implements and enforces best practices in health and safety within the workplace Expresses themselves clearly and professionally both verbally and in writing Displays high emotional intelligence; Personal Leadership Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices Fosters enthusiasm, energy and commitment Takes responsibility for personal actions, performance and health Supports an environment of openness, and champions teamwork and communication across programs Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department.

Any personal information provided will be maintained in confidence.

📌 Care Support Assistant - Temporary Casual (Surrey)
🏢 Phoenix Drug u0026 Alcohol Recovery and Education Society
📍 Surrey