Position : Case Manager- Complex Needs Hours : 37.5 hrs weekly (Mon-Fri 9am-5pm) Length : Full time, Permanent Reports To : Social Work Programs Coordinator The Case Manager provides temporary case management services to identified high needs individuals/families during their short-term emergency shelter stay that bridge the gap between clients in shelter and essential health and education-related services.

The Case

Manager carries out these duties alongside the Housing Support, Peer, and Shelter Support Team. Supports include crisis intervention, assessment, system navigation, case coordination and consultation with other service providers, and discharge planning or transfer of service, where appropriate.

The Case

Manager works with clients who require additional support beyond traditional housing-focused case management due to complex or intersecting needs. This may include clients experiencing mental health or substance use concerns, acquired brain injury, physical health challenges, disabilities or developmental needs, domestic violence, or other circumstances requiring intensive advocacy, service coordination, crisis support, and system navigation.

Responsibilities specific to Case Management includes informal assessment, identification of specific needs, and social service intervention in an emergency shelter setting. Formal education in the provision of human or social services is required, such as successful completion of a university degree in health or social sciences.

Experience working with women and in women’s organizations Minimum 1 year demonstratable experience in case management work is required Ability to represent the agency to the public in a positive and professional manner at all times Strong awareness of local services available to low-income women and their families are an important part of this role Working knowledge of Microsoft Suites is required Working knowledge of the Homeless Individuals and Families Information System (HIFIS) is an asset Working knowledge of Ontario based income support programs, such as Ontario Works and Ontario Disability Support Programs is an asset Demonstratable ability to complete accurate and timely documentation to minimum Ontario College of Social Work and Social Service Work (OCSWSSW) standards. Physical and mental health related case management experience is preferred The following duties outline the requirements of the Case Manager- Complex Needs; all bullet point items noted are used in instances of performance evaluation. Understand and adhere to contents of the Human Resource and Employee Orientation Manuals Notify the supervisor if clarification of a policy,



procedure or safe work practice is needed Provide on-site support and task direction to designated students during periods of student placement Meet as needed with Social Work Programs Coordinator, or relevant staff, to update on student progress, barriers, successes, and plans for upcoming work Provide overall case coordination for clients assigned through processes created by the Social Work Programs Coordinator Maintain an accurate and up to date understanding of the “whole” client including their goals, needs, strengths, and resources including other supports they receive in community Identify client needs and develop a short-term Individualized Service Plan Assist identified clients in bridging/navigating social service systems, including income supports, domestic violence, psychiatric, medical, mental health/substance use, and behavioral support services Assist clients in coordination and navigation of the health services sector, including (but not limited to) resources available through Ontario Health at Home, Shelter Health Initiative, Developmental Services Ontario etc.

Develop and promote collaborative partnerships with other service providers, agencies, and community partners, to the benefit of clients/organization Represent agency and client needs at assigned community tables (ex. Ensure all client documentation is accurately recorded in a timely manner, as required by agency and program policies and procedures (e.g. consents, care notes, service agreements, crisis safety plans, incident reports, risk assessments, etc) Complete all necessary program related data collection (e.g. statistics, outcome measures) in an accurate and timely manner Participate in the identification, development and implementation of other services in the Case Management portfolio (e.g. groups, presentations) Participate cooperatively in the agency performance management process/system Understand and adhere to contents of the Human Resource and Employee Orientation Manuals Notify the supervisor if clarification of a policy, procedure or safe work practice is needed Provide on-site support and task direction to designated students during periods of student placement Meet as needed with Social Work Programs Coordinator, or relevant staff, to update on student progress, barriers, successes,



and plans for upcoming work CASE MANAGEMENT/CLIENT CONTACT Provide overall case coordination for clients assigned through processes created by the Social Work Programs Coordinator Maintain an accurate and up to date understanding of the “whole” client including their goals, needs, strengths, and resources including other supports they receive in community Identify client needs and develop a short-term Individualized Service Plan Assist identified clients in bridging/navigating social service systems, including income supports, domestic violence, psychiatric, medical, mental health/substance use, and behavioral support services Assist clients in coordination and navigation of the health services sector, including (but not limited to) resources available through Ontario Health at Home, Shelter Health Initiative, Developmental Services Ontario etc. Develop and promote collaborative partnerships with other service providers, agencies, and community partners, to the benefit of clients/organization Represent agency and client needs at assigned community tables (ex.

ADMINISTRATIVE Ensure all client documentation is accurately recorded in a timely manner, as required by agency and program policies and procedures (e.g. consents, care notes, service agreements, crisis safety plans, incident reports, risk assessments, etc) Complete all necessary program related data collection (e.g. statistics, outcome measures) in an accurate and timely manner Participate in the identification, development and implementation of other services in the Case Management portfolio (e.g. groups, presentations) Participate cooperatively in the agency performance management process/system Employees may be required to sit for extended periods, stand, or walk throughout a shift, climb stairs, bend, reach, squat, kneel, or perform repetitive motions. Role involves operating a computer, telephone, and keyboard all of which require continuous and controlled use of hands and fingers, or completion of same with the support of assistive medical devices. As a partial desk-job, it requires excellent near vision to clearly read text, view computer screens, and handle small documents.

Role includes frequent: reading documents or screens, observing surroundings, communicating in person or over the phone, and maintaining awareness in potentially noising environments within the Centre. Work is primarily conducted indoors in office spaces. The environment includes the ongoing use of both video and audio surveillance of common and staff areas used for purposes of ongoing staff supervision, training, coaching, along with crime prevention/response when needed.

Time stressors may include routine time constraints on specific duties and deadlines related to agency work.

The Welcome Centre

Shelter for Women and Families does not use artificial intelligence (AI) tools to screen or assess applicants at any stage of the recruitment process.

📌 Case Manager- Complex Needs (Windsor)
🏢 Welcomecentreshelter
📍 Windsor