The Case Manager provides direct case management and community-based support to high-risk 2SLGBTQIA+ youth, ensuring access to housing, mental health, and social services through a trauma-informed, anti-oppressive approach.

As the Case Manager you will be responsible for: ~ Conduct comprehensive assessments and develop individualized care plans to meet youth needs. ~ Provide 1:1 case management and crisis intervention using trauma-informed and harm reduction approaches. ~ Coordinate internal and external services, advocating for youth access to housing, health care, and social supports. ~ Collaborate internal teams to support integrated care planning. ~ Maintain accurate clinical records and prepare reports in a timely manner in compliance with legal and ethical standards. ~ Engage directly with participants in community settings to assess needs, provide support, and promote access to services. ~ Engage in community outreach and build partnerships to strengthen service delivery and resource access. ~ Support implementation of public health protocols and organizational policies to ensure safety and compliance. ~ Participate actively in clinical supervision,



team meetings, to contribute to team learning, uphold service quality, and respond to evolving operational and crisis needs. Post-secondary degree Social Work, Psychology, or a related field (or equivalent social services experience). ~ Experience in specialized case management within mental health, supportive housing, and crisis intervention environments. ~ Experience working in not-for-profit organizations, 2SLGBTQIA+ community settings, social justice environments, and/or housing and shelter programs. ~ Familiar with case management and housing systems - SMIS, TREAT, Greenspace, RENTCafe, and My Access to Housing Toronto considered an asset. Must have flexibility to work evenings and weekends occasionally as required. ~ Travel to various community-based settings as needed.

Accommodations are available upon request—please contact our Culture & Equity team. Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation. #

📌 Case Manager [Internal Opportunity] (Toronto)
🏢 friendsofruby
📍 Toronto