Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change.

Currently, Bissell Centre is looking for a Case Manager to join our dedicated Hope Terrace team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, cooperative environment, join us in making an impact in our community.

The Case

Manager, under the direction of the Manager, is responsible for building and navigating client directed care plans for Hope Terrace residents. The case manager will identify and respond to the psychosocial needs of their clients within a trauma-informed, client-centred framework. The case manager collects, sorts, and maintains up-to-date information on services available, and assists clients to access these services.

This position requires successful working relationships with residents that support their ability to reach their full potential.



This position will influence and celebrate positive outcomes with residents and will work with the Hope Terrace front line staff and care team to mitigate problems and obstacles that threaten to undermine residents’ wellbeing.

The Case

Manager will collaborate with the Mental Health Therapist, Occupational Therapist and other community supports.

The Case

Manager will have a strong understanding of the theory and practice of Harm Reduction in a PSH setting. Develop an individual care plan for each resident using the care pathways laid out for Hope Terrace. Provide ongoing supportive case management.

The successful candidate will have a minimum of a degree or diploma in a Human Services field ~Direct experience working with individuals living with FASD considered an asset. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.

Health Maintenance

Days (in addition to vacation) Extended health, dental, and vision coverage for you and your family Health Spending Account Life insurance and ADD for you and your dependents Benefits coverage during maternity/parental leave Employee and Family Assistance Program (supporting mental and physical wellbeing) Paid time off for optional general holidays Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability.

📌 Case Manager, Supportive Housing (Edmonton)
🏢 Bissell Centre
📍 Edmonton