CMHAKelowna is hiring a full time Case Manager. This position offers 37.5 hours aweek with a typical work week of Monday -Friday, 8:00am-4:00pm. WHO IS A CASE MANAGER?

The Case

Manager (CM) in the RentBank program assists citizens of the Central Okanagan who are unhoused, or atsignificant risk of losing their housing, by processing client referrals andintakes. The CM provides clients with advice and supplementary supports gearedtowards helping individuals stay in their current housing or obtaining newhousing. WHATDOES A CASE MANAGER DO? Receive referrals, processing intake andapplication forms such as bank statements and leases Connect clients experiencing, or at significantrisk of, being unhoused to services and community resources including socialassistance, budgeting, and food security programs Provides case management,advocacy and access to information and other services Assists with applications and reviews loanapplications, verifies information submitted including supporting documentation Attends weekly case review and team meetingswith the Community Roots team and Manager Actively participates, as the representative ofthe Central Okanagan Rent Bank, in the network of BC rent banks as facilitatedby BC Rent Bank Attends relevant meetings and conferences with adirect focus on housing issues Navigates conversation around self-harm applyingan Applied Suicide Intervention Skills Training (ASIST) lens Maintains program financial and repaymenttracking through Case Management System (CMS) and internal spreadsheets Diploma in Social Services or related field ~Criminal Record Check clearance in theVulnerable Sector ~ Certificates in First Aid,



CPR and Naloxoneconsidered an asset ~ Communication and customer service skills toeffectively support clients ~ Understanding of and commitment to working withpeople experiencing or being at risk of being unhoused ~ Knowledge of social servicesystems and local resources related tohousing, social and financial services is an asset ~ Familiarity with willingness to learn andunderstand basic loan contract terms and conditions ~ Understanding of Intentional Outreach, HousingFirst, Rapid Re-Housing, and Shelter Diversion principles ~ Proficient in Microsoft Outlook, Word and Excel ~ Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness At CMHA Kelowna &

• District, we are dedicated to Mental Healthin our community. We are looking for someone who shares our vision of amentally healthy Kelowna and are passionate about making a differencein our community by bringing their particular expertise to ourorganization. To learn more, check out our website at A competitive hourly wage of $25.30 Dental, Health &

• EAP Benefits Wellness Spending Account Vacation &

• Personal Health Days A workplace culture that fosters learning,transparency, trust and teamwork As an employer, CMHA Kelowna &

• District strives to create aworkplace that respects and values all individuals, minimizes bias, andpromotes the equity, diversity, and inclusion of different perspectivesand ideas. At CMHA Kelowna &

• District that means welcoming diversity inmental health, race, ethnicity, and culture. It also means diverse abilities,age, religion, sexual orientation, socio-economic status, gender identities,education, marital status, language, and physical self-expression.

📌 Case Manager (Rent Bank) (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna