Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada.This is a on-call casual position.

Position we are looking at filling: This role follows a rotating monthly schedule between days and nights, with staggered shift times:

- Day Shifts:06:00–18:00 or 06:45–18:45 - Night Shifts:18:00–06:00 or 18:45–06:45 Casual employees will be scheduled to coverbook-offs, vacation coverage, and other operational needs. We are currently seeking individuals who havean open availability primarily Sunday- Wednesday and can beflexible to work both day and night shifts.
- We offer wages starting at $22-$23/hr - Opportunities to grow alongsideGardaWorld - Continuingeducation throughGardaWorldCampus What does a Western Canada Control Center Operator do in Calgary?

Key Objectives

- Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level - Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of the caller’s request,



including follow-ups with end-users and escalation team - Recommend improvements to systems and processes for improved organizational efficiency Daily and Weekly Tasks:
- Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
- Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately - Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives - Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities - Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
- Actioning various alerts to ensure the health and safety Qualifications:
- Have a high school diploma or equivalent - 1-2 years of previous Customer service required - Able to work in a rapid-paced environment and handle working under pressure - Ability to multitask, manage time and prioritize - Experience in a call center is an asset - Adept to problem solving and conflict resolution - Comfortable learning new computer programs - Able to pass the typing test with minimum average score of 50-60 words per minute.
- Be able to provide a clean criminal background check GardaWorld: Make the world a safer place GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Call Center, Business Process, Customer Service, Management

📌 Casual Control Centre Operator (Calgary)
🏢 Garda Security Group
📍 Calgary