Lead transformative CCaaS initiatives with Accenture Song, enhancing customer engagement through strategic technology solutions. Drive innovation and market differentiation while collaborating with senior stakeholders.

At Accenture

Song, the CCaaS Delivery Lead will steer CCaaS projects to align with the firm’s growth objectives. You'll leverage your expertise in Cloud Contact Center solutions while collaborating with stakeholders globally. This role requires solid leadership in project management, strategic planning, and technology integration to ensure impactful service delivery. Key Responsibilities:

- Oversee end-to-end delivery of CCaaS technology solutions
- Cultivate relationships with senior management and identify new project prospects




- Manage platform migration and global rollout strategies
- Collaborate with technology partners to enhance CCaaS offerings
- Ensure project delivery is planned using Agile methodologies

Requirements:

- 10+ years in Cloud Contact Center platforms
- 7+ years in strategic planning and change management
- 8+ years aligning tech capabilities with quality metrics
- 5+ years implementing AI chatbots and digital roadmaps
- Proficient in English for international stakeholder interactions

Elevate the CCaaS solutions landscape with innovative leadership at Accenture Song.

📌 CCaaS Transformation Delivery Lead (Calgary)
🏢 Accenture
📍 Calgary