Join Citi as a Customer Service Intermediate Analyst in Mississauga, Ontario, and excel in delivering client resolutions in a hybrid work environment. This role requires strong communication skills and a focus on client satisfaction. As part of the customer service team, you will manage a portfolio of high-profile clients and offer timely support for their needs.

With 2-5 years of relevant experience, you will proactively notify clients about issues while advocating for process improvements. Bilingual proficiency in French is a must for effective communication. Key Responsibilities:

- Resolve client queries in line with departmental standards
- Support team members and manage escalations effectively
- Develop client relationships through regular follow-up
- Provide clients with updates regarding service issues
- Contribute to initiatives aimed at improving client experience

Requirements:

- 2-5 years of experience in customer service needed
- Must be fluent in French and English
- Robust project management and organizational capabilities
- Excellent written and verbal communication skills
- Strong analytical and investigative skill set

Leverage your skills to enhance client satisfaction as part of Citi's dedicated team.

📌 Citi Customer Service Intermediate Analyst (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga