Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva

Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level?

We offer a comprehensive training program so if you don't have a background in insurance but have robust customer service experience we will train you! Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service. Support our claims customer demand through a call-center environment Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines Responsible for confirming coverage and compiling FNOL information for incoming claims Responsible for data accuracy and the issuance of payments to vendors, insureds and experts Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly Effectively advise and counsel customers on claim status,



provide prompt and exemplary customer service and while keeping related parties informed of the claims status Responsible for recognizing questionable claims, subrogation and risk opportunities Meets Property team performance expectations that are set individually and contributes to team success Adheres to and supports policies surrounding attendance 1 - 3 years claims insurance experience or insurance call center or customer service experience in any industry ~ Ability to work in a fast-paced environment to support customer demand ~ Strong customer service background ~ Excellent computer skills and organizational skills ~ Bilingualism in English and French (is not a must but a big asset) ~ Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset) ~ Licenses for claims adjusting in any provinces (not a requirement but a big asset) Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Hybrid flexible work model Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva

Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. This posting is intended to build a pipeline of qualified candidates for future opportunities. As such, you may not receive an immediate response, and not all applicants will be contacted.

📌 Claims Adjuster, Property (Edmonton)
🏢 Aviva Canada
📍 Edmonton