Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? If you have experience handling Accident Benefit, Automobile Bodily Injury or Property Damage claims, and are looking for a new challenge, we would love to hear from you.

Zurich

Canada is currently looking for a Claims Specialist in our Toronto office or Waterloo office. Reporting to the Senior Claims Manager, you will handle Accident Benefits claims for commercial and personal lines insureds of low to moderate exposure and complexity within specific limits of authority. You will follow established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

The job’s core deliverables rely on delivering service to external clients and customers. The role involves building relationships, promoting Zurich, and focusing on excellent customer service with proactive communication to keep customers informed at all stages of the claim.

Zurich

Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. Zurich follows a hybrid work model requiring three days per week of in‑person presence, which may include time in the office or market-facing engagements.

The position is currently based in Waterloo, with plans to relocate to our new Kitchener office when it opens in early 2027.

Handle Accident

Benefits claims in good faith and in accordance with legislative requirements and best practices. Serve as the primary contact for injured claimants by delivering professional, empathetic guidance through the end‑to‑end Accident Benefits process, ensuring regulatory compliance, and proactively collaborating with medical partners to optimize client recovery outcomes.

Handle Accident

Benefits claims up to the non‑catastrophic limits. Handle minor to moderate loss transfer claims. Determine priority for commercial and personal lines accident benefit claims. Document claim files by accurately capturing and updating claims data/information in compliance with best practices for single and multi‑party personal or commercial line claims of minor to moderate exposure and complexity, including LAT disputes.

Perform policy verification and coverage determination by analyzing applicable coverage and determining whether the loss falls within accident benefits coverage. Develop case strategies and evaluations to ensure timely resolution of claims, escalating issues as appropriate. Establish timely reserves and perform ongoing reviews throughout the claims cycle within authority limits by estimating and validating the value of claims.

Maintain quality standards by following best practices.

Bachelors





Degree and 2 or more years of experience in the Claims or Insurance area Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area Must obtain and maintain required adjuster license(s) Microsoft Office experience Knowledge of insurance regulations, markets and products 1–2 years of experience in accident benefit claims handling claims within the MIG and up to the non‑catastrophic limits. ~ Experience handling Income Replacement Benefit claims. ~ Experience with claims reviews and presenting to various stakeholders. ~ Understanding of the claims adjustment process and ability to determine scope/exposure for losses. ~ Robust customer service experience. ~ Proficiency with Office 365 productivity tools and apps. ~ Completed or actively pursuing the Canadian Insurance Institute (CIP) designation.

At Zurich

Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications.

As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

We have a collaborative culture where diversity of thought is valued. We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.



We care about our communities. Our communities are where our customers, people, and shareholders live and work.

While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5‑Star Diversity, Equity and Inclusion Award. Be supported.

Zurich

Canada is part of the Zurich Insurance Group, a multi‑line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.

Zurich

Canada has been a leading insurance provider serving mid‑sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in‑depth knowledge of industries and local markets.

Zurich

Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property‑casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry.

Join us in building a brighter future for our people, our customers and the communities we serve. As a global company, Zurich recognizes the diversity of our workforce as an asset.

Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier‑free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here .

Zurich Insurance Company

Ltd 100 King St.,

📌 Claims Management Clerk (Toronto)
🏢 Zurich 56 Company
📍 Toronto