Brandt is currently seeking a Bilingual Customer Support Representative, located in Moncton Customer Support Center.

The Customer Support

Representative is responsible for supporting Brandt's coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries.

Fluency in both French and English is mandatory. Various shifts are available to support our 24/7 Customer Service Centre. Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.



Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.

Accurately process parts orders ensuring customer requests are fulfilled quickly and without error. Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction. Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.

Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment. Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction. Strong problem-solving skills with a focus on customer satisfaction.

Bilingualism in French and English is mandatory. Versatile to work various shifts in a 24/7 support center. Inbound call center experience is considered an asset.

Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.

Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.

Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

📌 Client Account Rep I (Moncton)
🏢 Brandt Group of Companies
📍 Moncton