Business Line: Private Client Group / High Net Worth Hours Per Week: 35 (Full-Time) Full-Time, Permanent Position, Current Vacancy In addition to the base salary, this position may be eligible for performance-based incentives. Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. We’re looking for an experienced Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our Concierge clients about their personal insurance coverage.

Concierge

Service is a small, dedicated team of brokers who offer a unique value proposition to NFP VIP Clients including: Provide exceptional “One Stop Shop” customer service to clients including sales, service, and retention efforts to this group of clients. Collaborate with our PCG, Commercial, and other lines of business teams to offer an exceptional experience with NFP clients. Stay up to date with insurer partner products, offerings, and market intelligence Active RIBO is required, additional provincial licensing would be an asset Typically, more than 5 years of personal lines experience.

Proven experience working managing a high volume of clients Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset Ability to drive strong customer retention by providing a world class customer experience Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.) NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We help companies and individuals around the globe address their most significant risk,



workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.S. office locations.

Annual bonus plan for all employees Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance qualified to advance career Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement.

We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work.

We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outages to other company-sponsored events, our employees donate their time and raise funds on behalf of excellent causes across the country. Our business is built on the personal level.

Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. #

📌 Client Manager, Private Client Concierge Group (Newmarket)
🏢 Aon
📍 Newmarket