Title: Client Onboarding Specialist, Commercial Onboarding Team - Canadian Commercial Banking - Montreal Contributes to the overall success of Compliance in Canadian Commercial Banking (CCB) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures. This includes but is not limited to completing Business Banking Client Portal (BBCP)/Client Profile Information (CPI) documentation and processing of fulfillment activities associated with their cases.

To achieve this, they will centrally coordinate activities and work closely with representatives within the Commercial Onboarding Team (COT) and engage with CCB Bankers, internal partners and by directly contacting clients. The COS will deal directly with a representative(s) of CCB Business Units and clients to ensure the accuracy of account information, documentation and signing authorities. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Taking responsibility for completing BBCP/CPI documentation, thoroughly, promptly and accurately by conducting due diligence, collecting KYC from client and reliable sources, and certifying that the documentation is true and accurate, and that the client’s risk profile is within the Bank’s risk appetite Perform fulfillment duties, such as banking document processing, client signature collection, account opening, and e-Consent set up Complete non-AML termination requests and perform administrative tasks for AML offboarding Accurately identifying higher-risk industries/individuals (e.g. When required, review name screening alerts in Fircosoft for Commercial Business Units that are under ACRM Lite process, performing cross-checks and dispositioning the alerts promptly and accurately AML/KYC remediations, report filing) and work with Bankers,



internal partners and clients to gather all information as requiredo Responsible for managing seamless onboarding of Commercial Clients including but not limited to: Obtaining Client signatures and collection of completed documents Working knowledge of Commercial products and policies to respond to client requests Ensure KYC procedures and policies have been followed in the completion of BBCP/CPI documentation Keep KYC/AML knowledge current by reviewing any policy changes Demonstrate professionalism and commitment to adhering to established SLAs and where not possible, develop plan for communication to partners and advise/consult with Manager as appropriate Maintain a good understanding of the Bank’s products and service Actively participate in team huddles to help resolve issues and raise concerns impacting timely case completion and remediation of accounts Escalate issues and/or concerns immediately to your supervisor for corrective action in a timely manner Participation in the execution of Training, as well as prepare for and participate in coaching Ensure every client experience is consistent with Scotiabank’s service standards and client concerns are resolved quickly and efficiently, escalating to the Managero Adhering to regulatory activities and guidelines including Privacy, AML/Anti-Terrorist Financing and KYC policies Following department guidelines for the storage,



access and delivery of client/Bank documents Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct Champions a high-performance environment and contributes to an inclusive work environment Working knowledge of the Bank’s products and services Experience in customer service, back-office production, branch workplace or Business Banking Operations (BBO) environment an asset In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere. Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Client Onboarding Specialist, Commercial Onboarding Team - Canadian Commercial Banking - Montreal
🏢 Scotiabank
📍 Montreal