You will be working on a flexible 100% remote schedule as part of Fidelity’s dynamic working arrangement. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find recent and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Client

Service and Support Representative We are currently hiring for multiple positions in our Processing and Client Relations teams. This is a contract ending on April 30, 2027. All roles require working rotating shifts - Monday through Friday between 8 am and 8pm EST for our Processing team or between 8 am and 8 pm EST for our Advisor Service Centre.

Driven by our values of Trust and Integrity in everything we do, our mission is to build a better future for Canadian investors and help them stay ahead.

Fidelity Investments

Canada is a leader in mutual funds and ETF management.

We offer a complete line of products and services to investors through a network of third‑party brokers and financial advisors.



Our primary goal is to support investment professionals as they endeavor to prepare their clients’ retirement and other significant life goals which demand focused financial management. Account administration and trade execution of all financial and non-financial transactions on our client’s various mutual fund retail account types.

Advisor Service Centre Team

Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre. Work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies.

College

Diploma required (Recent graduates are encouraged to apply) or equivalent experience. Strong communication skills in English (verbal and written) are required.

Strong

Communication skills in French (verbal and written) would be considered as an asset. However, please note that Bilingualism (French & English) is required for applicants within the province of Quebec. Thrive in a workplace culture that promotes collaboration, diversity and belonging. Flexible and adaptable. Thrive in a workplace culture that promotes collaboration, diversity and belonging. Flexible and adaptable.

Competitive

Pay for Specialized Talent This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring.



The hourly rate ranges from $26.40 to $33.80, based on experience and qualifications. This posting is for an existing vacancy within our organization.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Fidelity

Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. No telephone inquiries or agencies please.

Canada’s Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today’s Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer Designations TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.

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📌 Client Service and Support Representative Unilingual/Bilingual - Contract- 100% REMOTE (Toronto)
🏢 Fidelity International
📍 Toronto