Employment Status: Casual Program Name: Client Services Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position. VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.

VON - At the heart of care. Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication.

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you! Competitive salaries, vacation time, and paid statutory holidays Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program Defined Benefit Pension Plan with company contribution for eligible employees Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations,



and new client admissions, while also taking care of administrative duties Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Support clients, nurses, and home support workers to ensure they receive high-quality care high school diploma required Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset Proficiency in MS Office programs, Outlook, faxing software, and database management familiarity with scheduling software such as AlayaCare is an asset Previous customer service experience in a contact center environment is an asset A current and original copy of a satisfactory Criminal Records Check The use of Personal Protective Equipment (PPE) may be required This role requires a detail-oriented approach in a dynamic setting, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics.

If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Administrative

Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler #

📌 Client Service Advisor - Administration (Pubnico)
🏢 VON
📍 Pubnico